You have made an excellent investment in your new furniture. This simple care guide will help ensure that you can enjoy it to the full extent for many years to come. Please read, keep and follow the instructions set out below.
- Unless you have bought a small item requiring some self assembly, please make sure that your room is ready and access is clear for our delivery teams to maneuver your new furniture with ease. If we have been contracted to do so, our Delivery Service will unpack and assemble your furniture for you.
- If you have wooden floors, please use a protective felt on the feet of your new furniture to prevent scratching.
- If you need to move anything after we have gone, find someone to help you lift and carry it. Please do not drag it across the floor. You could hurt yourself and damage your property.
- Once you have accepted the furniture and the packaging has been removed, take a few minutes to inspect it. Make sure you are completely satisfied before the delivery team leaves your premises.
- If your furniture appears out of line when it is assembled, check that the floor is level. Our delivery team may, in most cases, adjust legs, feet or hinges to compensate and make it look right. This is more common on uncarpeted floors where there is nothing to cushion against that effect. On occasions when a carpenter needs to be involved, speak to one of our customer service representatives to be advised on the time and cost involved to adjust your item. In order to save time and money, it is advisable that you do so before our delivery team leaves your premises.
- Leave at least a 1” (2.5 cm) gap behind free-standing wall units to allow air to circulate freely.
- Use a soft lint-free cloth to gently dust your furniture.
- Use a clean, very slightly damp cloth to remove finger marks on Leather products such as chairs. The use of detergents is not recommended.
- We do not recommend the use of silicon or spray polishes. They may leave a residue on the surface of your furniture that affects its appearance.
- If your furniture has a lacquered easy care finish, daily dusting and the occasional wipe over with a clean, damp cloth followed by a dry duster will keep it looking good.
- If your furniture has a waxed finish, use good quality natural beeswax and polish along the grain every 3 months. Use a clean duster to buff up and retain the natural beauty of your furniture.
- If your furniture has an oiled finish you will need to ‘feed’ it with linseed oil every 3-4 months. Use a soft lint-free cloth and oil along the grain. Allow the oil to dry for at least 1 hour and wipe the surface off with a clean and dry cloth. Make sure you dispose of the cloths used safely.
- In the event of an accidental spill, blot up the excess immediately. Do not try to remove the stain with excessive water or detergent. If the cover on your dining chairs is affected, rubbing at the stain will make it worse. Professional cleaning is usually the answer. The same applies to the finish on your furniture; a professional repair is your best solution. If your wood furniture has an oiled finish, you may use a fine (min. 15O grade] sandpaper and sand along the grain where the surface has been damaged. Do not sand a particular spot, put a piece of sandpaper into your palm and cover a bigger area. Make sure your furniture is not veneered. Dust and re-oil the sanded surface.
- If your wood furniture is stained and has an oiled finish, do not scrub or sand it, as the stain will come off. If this happens, please speak to one of our customer service representatives for further instructions.
- Wooden products change colour with exposure to both natural and electric light. Rotate any ornaments to avoid patches of colour where the object has stood. Leave dining tables fully extended if possible, or expose the leaves to light so there are no vast colour differences between them and the table top.
- When vacuuming your fabric or suede dining chairs use the soft furnishings attachment and low power. Alternatively use a soft brush to remove dust. If your chairs are covered in leather, give them a wipe over with a damp cotton cloth. If you need to use soap, make sure it is very mild and does not contain any harsh detergents.
- If you need to replace a light bulb in a cabinet, please disconnect it from the mains first.
- Check the stability of tables and chairs regularly. You may, from time to time, need to tighten bolts and other fixings.
- If you have any doubts about how to care for your furniture and cannot find your instructions, please speak to one of our customer service representatives.
- SOLID OAK OILED PRODUCTS - Solid Oak products which are finished in a Danish Oil such as the Malmo 1500, 1800 table and the X- Legged Glass topped tables, should be kept away from direct contact with domestic radiators and sunlight. They should also be regularly oiled, approximately twice a year to prevent the wood from drying out, as this results in the wood prematurely aging and splitting.
Making It Last
Do not place your furniture too close to direct heat or an air conditioning unit and avoid changes in humidity. If the air is too damp, as in a steamy kitchen, solid wood will absorb moisture. Sticking drawers is a common warning sign. If the atmosphere is too dry, as in a conservatory, wooden furniture may start to warp, twist and split. Joints may open up into unsightly gaps. Plants in the room or a small humidifier can improve humidity and help your wooden furniture. Please avoid placing solid wood furniture in rooms with under floor heating.
- Don’t rock backwards or stand on dining chairs.
- When moving your furniture, lift it carefully. Dragging or pushing it will damage fixings and affect stability. You could scratch your floor, and strain yourself.
- We recommend the use of good quality table mats with stone surfaces to protect the surface finish from hot plates and kitchenware.
- Wooden furniture is not water or chemical proof or heat resistant. Do not put hot dishes or cups on to any table top or cabinet. Always use an insulated mat for protection. Don’t use a protective cover containing rubber derivatives as it could react with the top coat finish.
- Sharp objects such as cutlery and pens can dent the surface of your furniture, as can crockery being dragged across the top.
- Fit shelves and units according to manufacturer’s instructions.
- Do not overload wooden or glass shelves.
- Do not place heavy items on drop down leaves or doors. The hinges are not designed for excessive weight. If you have any further questions or worries, please contact one of our customer service representatives.